Job summary
- Main area
- Dermatology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-6354649-JUN24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southlands Hospital
- Town
- Shoreham
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Administration/Support Secretary
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
The Dermatology department has offices at all 3 hospitals; Southlands in Shoreham-by-Sea, Worthing Hospital and also at St Richards Hospital in Chichester. We are looking for an Administrator/Support Secretary to complement the teams at Southlands Hospital.
The role includes:-
- To manage a full and comprehensive administrative service for the Consultants and medical staff
- To act as the first point of contact, for service users
- To monitor inpatient and outpatient commitments of the consultant and medical team and escalate when appropriate
- Coordinate and allocate work within the admin team to ensure the effective and efficient operation of the administrative function
Main duties of the job
- Reviewing (Past) clinic arrivals/outcomes ensuring all actions have been completed on PAS
- Regularly reviewing/booking and validating from Consultants f/u pending lists
- Actioning CRB (clinic rebook) requests for Consultants leave and template changes
- Tracking and chasing of results/diagnostics/patient updates
- Review future clinics to ensure utilised, highlighting any unutilised/capacity issues
- Support typing and booking of appointments
- Supporting both the Directorate Support Manager and Support Specialty Coordinators as required
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
· Dividing your time between Dermatology administrations, validation, clinic changes, appointment bookings etc.
· Typing of Dermatology Consultants and Dermatology nurse specialist clinics, admin dictations, prioritising work according to changing demands and adhering to Trust guidelines of dictation turnaround.
· Ensuring patient details are accurate and up to date.
· General Administration, message taking and enquires are processes in a reasonable time frame.
· Liaising and communicating with a wide variety of health care professionals and admin support.
· Ensuring validating comments are up to date and tracking patients on the RTT pathways.
· To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team.
· Escalating potential breach patients to senior management, according to Trust guidelines and policy.
Person specification
Qualifications
Essential criteria
- 5 GCSE's including Maths and English
Desirable criteria
- RSA Stage III typing or equivalent - please state in supporting information
Knowledge
Essential criteria
- Excellent knowledge of a full range of medical terminology
- Excellent knowledge of a full range of administrative/secretarial procedures and systems
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- Communication and team working (good verbal and written skills)
- To be able to use analytical thinking and own judgement to problem solve and adapt
- Planning and organising for complex problems and conflicting demands
- To be able to work on initiative
- Work in a pressurised environment
Desirable criteria
- Confident to raise issues where needed
Skills
Essential criteria
- Provide non-clinical information on a wide range of work matters
Desirable criteria
- Aware of data protection and confidentiality
Skills
Essential criteria
- IT and systems/database knowledge
Desirable criteria
- Understanding of validation and patient pathways
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles
Desirable criteria
- Evidence of having undertaken own development to improve understanding of equality issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sidonie Williams
- Job title
- Dermatology Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 0771587582
- Additional information
If you would like to discuss this vacancy, please email or call on the above contact details.
List jobs with 279 University Hospitals Sussex NHS Foundation Trust in Administrative Services or all sectors