Job overview

·     To work as a Patient Access Clerk in the support of administration services to include radiotherapy, systemic anti-cancer therapy (SACT), oncology and haematology appointments and reception areas

 ·       To be responsible for ensuring new, follow-up and treatment patients are identified on the waiting list and booked within the specified timeframe, escalating any capacity issues to the Patient Access Manager.

 ·       To ensure accurate and timely data collection and recording to maximise Trust income.

 ·       To record patient outcomes and make outpatient follow-up and treatment appointments using Trust PAS / electronic appointments system following the patient’s consultation or treatment.

·       To update treatment plans and dates where appropriate for patients attending for treatment using the departments electronic appointments systems.

·       To be responsible for cancelling outpatient/planning clinics due to clinician’s leave and ensure appointments are rescheduled following Trust Patient Access Policy. Ensure patients are notified in a timely manner, informing the Patient Access Manager of any issues relating to the potential breach of national waiting time targets.  

·       To ensure the appropriate patient outcome including outpatient procedure coding is recorded on Trust PAS and electronic appointments system for any outpatient or treatment attendance.

Main duties of the job

To support the Patient Access Manager in the provision of an effective and efficient patient access service for chemotherapy, oncology and haematology services that includes working in all reception areas and appointments offices.

To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.

To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager 

To work as a member of a team in providing a flexible, efficient and high quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, and haematology.

To recommend changes to policies and procedures in order to provide an optimum patient access service.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. 

Candidate information pack - University Hospitals Sussex NHS Foundation Trust