Job summary
Employer heading
Senior Administrator
Band 3
Job overview
We are looking for a Senior Administrators to join our Clinical Administration team in the Queens Centre at CHH.
The Senior Administrator will actively lead an administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers .
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
Our Senior Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include;
- Clinic letter transcription
- Managing Patient pathways
- Liaising with consultants
- Call handling
- Making patient appointments
- Helping track our patients through their journey to ensure a great patient experience
With a starting salary of £24071 per annum we offer excellent opportunities to progress within clinical administration.
Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills;
- Communication to support our patients
- Patient focused attitude
- Empathy
- Friendly & Welcoming
The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages.
Should you wish to discuss our Administrator position further, please get in touch.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person specification
Qualifications / exp
Essential criteria
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- Good keyboard skills
Desirable criteria
- NVQ Level 3 in Administration of equivalent
Experience
Essential criteria
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Knowledge of, and adherence to, General Data Protection Regulations 2018
- Knowledge of clinical pathways
Desirable criteria
- Previous NHS administration experience
Skills
Essential criteria
- Team working
- Good organisational skills
- Ability to prioritise own workload
- Good keyboard skills
- Ability to communicate effectively using a variety of media
- Proactive and able to work on own initiative
- Knowledge of clinical pathways
Desirable criteria
- Knowledge of Lorenzo
- Knowledge of Medical Terminology
Documents to download
Further details / informal visits contact
- Name
- Louise Wilkinson
- Job title
- Hub 8 Manager
- Email address
- [email protected]
- Telephone number
- 01482 468469
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