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Job summary

Main area
Care Navigator
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
810-6403325
Employer
City Health Care Partnership CIC
Employer type
Public (Non NHS)
Site
The Quays Medical Centre
Town
Hull
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
05/07/2024 23:59

Employer heading

City Health Care Partnership CIC logo

Care Navigator

Band 2

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull and East Yorkshire.

Commissioned by the NHS and local authorities, we are a co-owned, socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ over 2,000 people and have over 1.7m patient contacts each year across move than 50 different services.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

A positive work/life balance benefits both employees through improved health and wellbeing, and employers because staff are more productive and satisfied at work. Flexible working is part of a wider commitment to improve the quality of working life and we recognise that it has a positive impact on the retention of our colleagues. 

We therefore support and encourage open conversations about flexible working in order to ensure that our colleagues can work in a manner that best suits their personal needs and preferences.

Local flexible working arrangements are developed in partnership between line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay. If you would like to discuss then please make contact with the recruiting manager. 

PLEASE NOTE: IF YOU ARE A PERMANENT CHCP EMPLOYEE APPLYING FOR A  TEMPORARY / SECONDMENT OPPORTUNITY  YOU MUST ENSURE YOU HAVE APPROVAL FROM YOUR CURRENT LINE MANAGER BEFORE APPLYING. IF YOU WOULD LIKE TO DISCUSS THIS WITH HR, PLEASE CONTACT 01482 236923. 

Job overview

A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.

The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice therefore promoting a positive image of where you work is paramount.

 

Main duties of the job

The candidate will need to have excellent communication and customer care skills, and will be responsible for ensuring that service users are in the right place at the right time signposting and re-directing if appropriate following care pathways.

The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub. As the service operates 08:00-20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service, by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice.

For more information, please contact Samantha Johnson, Senior Admin Assistant on email on [email protected]

Working for our organisation

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. 

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Qualifications

Essential criteria
  • NVQ Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
  • Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill

Knowledge

Essential criteria
  • Knowledge of a range of routine administration procedures
  • Knowledge of Microsoft Word
Desirable criteria
  • Knowledge of other Microsoft packages

Experience

Essential criteria
  • Previous experience of working in an office environment and carrying out general officer procedures
Desirable criteria
  • Experience of SystmOne functions
  • Previous NHS experience
  • Previous experience of working with general public

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Johnson
Job title
Senior Admin Assistant
Email address
[email protected]
Telephone number
01482 335335
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