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Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Adminstration
Gradd
Band 3
Contract
Parhaol
Oriau
Rhan-amser - 15 awr yr wythnos
Cyfeirnod y swydd
364-A-7906
Cyflogwr
Essex Partnership University NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Harland Centre
Tref
Balmoral Road, Westcliff on Sea
Cyflog
£22,816 - £24,336 per annum, pro-rata
Cyfnod cyflog
Yn flynyddol
Yn cau
04/07/2024 23:59

Teitl cyflogwr

Essex Partnership University NHS Foundation Trust logo

Receptionist/Administration Assistant

Band 3

About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

  • We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
  • We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.

Our vision and values

Our Vision

“To be the leading health and wellbeing service in the provision of mental health and community care”.

Our Purpose

“We care for people every day. What we do together, matters”.

Our Values

  • We Care
  • We Learn
  • We Empower

Our strategic objectives

  • We will deliver safe, high quality integrated care services.
  • We will enable each other to be the best that we can.
  • We will work together with our partners to make our services better.
  • We will help our communities to thrive.

Our services

  • Mental Health Services
  • Community Health Services
  • Learning Disabilities Services
  • Social Care

Find out more about the services we offer in our service directory. 

Trosolwg o'r swydd

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT , based at the Harland Centre in Westcliff-on-Sea.  This is a 2 day post and the working hours are 9 am to 5 pm.  The role will be primarily reception based and will require the successful candidate to have the ability to deal, face to face, with vulnerable clients.   This busy reception  will require you to have the ability to multi-task and think on your feet.

  • We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
  • The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
  • You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Prif ddyletswyddau'r swydd

  • You  will be  required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and respond appropriately to callers including high risk and vulnerable clients and carers.
  • You will also need to maintain strict confidentiality at all times.
  • You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
  • You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
  • You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

 

Gweithio i'n sefydliad

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see job description and person specification attached.

Main Duties:

  • You  will be  required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and respond appropriately to callers including high risk and vulnerable clients and carers.
  • You will also need to maintain strict confidentiality at all times.
  • You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
  • You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
  • You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

 

 

Manyleb y person

Experience in NHS setting

Meini prawf hanfodol
  • Years Experience
Meini prawf dymunol
  • Experience / knowldege

Background in Administration

Meini prawf hanfodol
  • Years Experience
Meini prawf dymunol
  • Proven knowledge

Excellent Communication Skills

Meini prawf hanfodol
  • Years Experience
Meini prawf dymunol
  • proven experience

Knowledge of data base / clinical systems

Meini prawf hanfodol
  • Years Experience
Meini prawf dymunol
  • Proven knowledge

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Therese Ruston
Teitl y swydd
Admin Lead for EPUT
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg