Job overview

The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. 

The team will report into a single MSE End User Equipment lead who is the technical and operational escalation point for the team, managing day-to-day technical operations, HR admin such as A/L and sickness planning. The Unified Desktop team will work as an independent function but will be heavily integrated with other key teams across the Digital Services support functions 

.The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. This equipment is used every day to support essential clinical and non-clinical activity and therefore the provisioning and replacement of equipment must be done at a prearranged and mutually convenient time and to a high technical standard with post upgrade support to ensure hospital operations are not adversely impacted by the equipment refresh programme.

You will be expected to work across all three sites, Basildon, Broomfield and Southend Hospitals. 

Main duties of the job

Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures.

A good understanding of reporting in SCCM and SQL.

Application, Hardware and Operating System investigation testing.

Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.

Supporting the Trusts end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trusts agreed SLAs.

Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.