Job overview

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Community Nursing team to be free to provide clinical care.

Clinical Support officers are an integral part of the community nursing team, managing non-clinical administration and a clinical role which may include insulin visits and attending a patient's home to support a clinician if required. 

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

You may be required to travel to different sites across the Essex, Suffolk and Tendring area. So a full, valid driving licence and access to a car is essential for this role. 
 

Main duties of the job

Dealing with administrative tasks such as booking visits, changing addresses, 

Submitting Loan Equipment forms

Stock control of equipment and consumables used in the department

Patient Phone calls.

Dropping off /collecting items/equipment from patient's homes

Chasing up medication requests with prescribers 

Printing, photocopying, making up various packs for clinicians 

To deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate

To effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting positive image

To use internal processes and own initiative for escalation of complaints in an effective, timely manner

To manage often complex clinical personal information according to Caldicott guidelines

Book appointments for patients.

To liaise with other professionals as needed

Working with clinicians, ensure patients are discharged once treatment completed, discharging the patient from the relevant IT systems and filing all paperwork in accordance with organisational policy

To use electronic systems effectively in order to maintain safe standards of record-keeping, and database management following all relevant procedures and guidance

To manage incoming information, process it and pass it on to the relevant practitioner

Working for our organisation

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A