Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 21.5 hours per week (hours to be spread across 3 days)
- Job ref
- 432-HR681-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Primary Care Centre
- Town
- Colchester
- Salary
- £22,383 Per annum pro rata
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
![East Suffolk and North Essex NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/10.png)
Admin Support/Typist - ENT/Oral Surgery
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
We are currently recruiting for a dynamic and flexible admin support who can assist with typing where required. The role is based at Colchester Hospital and the successful post holder will be working within a very demanding but rewarding environment and will need to be flexible.
Providing the best service to our patients is vital and you will therefore need to be passionate about patient care and customer service. The role will consist of assisting the ENT secretarial team by monitoring the shared ENT inbox and diverting emails to the correct person within the department, carrying out pre-operative telephone calls to patients 3 days ahead of surgery, along with other tasks you will need to complete on a daily basis. You will also be required to assist the Oral Surgery team for a set amount of time each week.
You may be required to assist on reception as and when needed.
You will have previous experience working in a customer facing environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust.
If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, please contact us to talk about opportunities and come for a visit.
Main duties of the job
- To support the team, including clinical with administrative duties.
- To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
- To utilise the required technology / hospital systems including Big Hand / Evolve / Careflow / Intouch and any other new technology or system(s) that are introduced and support other team members to do so to deliver an efficient administrative service.
- To undertake responsibility for the generic email system ensuring that these are dealt with in a timely manner.
- To audio type clinic letters where required.
- To provide a friendly and effective service to patients.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent, English and Maths (2)
Desirable criteria
- GCSE or equivalent, other subject (1)
Experience
Essential criteria
- Previous admin experience (2)
- Evidence of working as part of a team (2)
Desirable criteria
- Previous Hospital System and RTT experience (2)
Skills
Essential criteria
- Ability to work well under pressure and to strict deadlines.
- Ability to work on own initiative.
- Ability to multi-task.
- Good eye for details
- Calm under pressure
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sian Ward
- Job title
- Operational Co-ordinator
- Email address
- [email protected]
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