Job summary
Employer heading
Admissions Officer
NHS AfC: Band 3
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Are you enthusiastic and ready for a challenge? Do you like to work in a busy environment while expanding your knowledge?
The Gynaecology department is looking for proactive and detail-focussed Admissions Officer to join its team to help maintaining the smooth running of the service.
You will be responsible for following all processes and procedures to enable admission of patients for a procedure or surgery. This will involve negotiating admission dates with patients and clinicians within all performance target deadlines, ensuring accurate recording of patient details onto waiting/theatre lists on the Trust’s patient administration system and generating all appropriate documentation.
You must possess excellent written and verbal communication and interpersonal skills with excellent keyboard skills and a good working knowledge of Microsoft Office. You must have the ability to be able to work under pressure with a flexible approach to workloads, delivering excellent patient care.
The post may close earlier if a sufficient amount of applications is received.
Main duties of the job
· Manage, in conjunction with the Consultants and the Specialty, the waiting list and admissions to ensure that:
· Patients are admitted in accordance with their clinical priority
· Routine patients are admitted strictly in wait time order, as listed, on Patient Tracker Lists (PTL)
· Ensure that patients are booked on to appropriate operating lists and that the lists are filled to an agreed profile,
· Due attention is paid to efficient utilisation of theatre lists
· Ensure all patients cancelled on the day of surgery are re-booked in accordance with trust policy.
· To check the waiting lists on Medway Portal daily. Plan and maintain the waiting list, in accordance with Trust procedure, highlighting problems to the Consultant, Specialty and Operational Coordinator, as appropriate.
· To be the first point of contact for patients seeking to agree their admission date and to offer admission dates that are strictly 'in turn' and in keeping with clinical prioritisation.
· To offer all patients a choice of dates as outlined in the Patient Access Policy and follow up with a confirmation letter and appropriate patient information leaflets.
· To cross cover workload and phones daily and when annual leave or sickness happens.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Previous administrative role
- Understand requirements of strict confidentiality
- Advanced IT Systems including - Microsoft Office
- Excellent administrative skills
Desirable criteria
- Knowledge/Experience of Medway Portal, Evolve and Bighand systems
- Knowledge/Experience of Hospital setting
Qualifications
Essential criteria
- GCSE grade 5/C or equivalent in English and Maths
Skills
Essential criteria
- Standard Keyboard skills
- Excellent communication skills(written and verbal) to deal with complex or sensitive information
- Ability to work well in a team
- Good attention to detail and accuracy
Documents to download
Further details / informal visits contact
- Name
- Rebecca Simpson
- Job title
- Operational Coordinator - Women's Services
- Email address
- [email protected]
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