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Job summary

Main area
Adminstration
Grade
NHS AfC: Band 6
Contract
8 months (Fixed Term/Secondment until 31st December 2025)
Hours
Full time - 37.5 hours per week
Job ref
432-HR2436-24
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Colchester Hospital
Town
Colchester
Salary
£37,338 - £44,962 per annum
Salary period
Yearly
Closing
07/04/2025 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Senior Operational Coordinator - MSK

NHS AfC: Band 6

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

We have an exciting opportunity  for a Senior Operational Coordinator to join our MSK Division at Colchester Hospital.

As a Senior Operational Coordinator,  you will be responsible for providing Leadership to the administrative teams and ensuring that a high quality comprehensive administrative service is delivered.

The Senior Operational Coordinator will be accountable for monitoring, assessing and reporting on performance within defined service areas. This will involve highlighting any issues to the General Manager and identifying appropriate action to be taken. The Senior Operational Coordinator will also be required to attend all relevant performance meetings with their General Manager. 

If you have an interest in developing your operational leadership skills as well as welcoming service development and innovation then we are very interested in hearing from you.

Please note, this a Fixed Term/Secondment until 31st December 2025. Internal candidates will be offered a secondment only

Main duties of the job

·         In conjunction with General Manager and Service Manager the Senior Operational Coordinator will provide operational management support for designated departments / services.

·         The Senior Operational Co-ordinator will provide leadership to and motivate Operational Coordinators, Team Leaders and administrative teams within their designated departments / services to deliver and improve services so meeting patient needs and support the day to day line management of administrative teams within their Clinical Delivery Group as required.

·         The Senior Operational Coordinator will be responsible for ensuring that a high quality comprehensive administrative service is delivered within their designated departments / services.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria
  • Management/Business/Administration degree or proven management experience at equivalent level.
  • Leadership courses/ qualification or commitment to work towards

Knowledge

Essential criteria
  • Knowledge of performance management
  • Understanding of risk management / governance /complaint processes and how these contribute to quality delivery and patient satisfaction
Desirable criteria
  • NHS IT systems

Experience

Essential criteria
  • Previous experience of managing staff.
  • Proven ability to achieve objectives.
  • Working to short time scales and meeting deadlines.
  • Dealing with patients and handling difficult situations.
Desirable criteria
  • Previous experience of managing staff within the NHS.
  • Previous project or change management processes

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Scott Stavri
Job title
Associate Director of Operations (Interim)
Email address
[email protected]
Telephone number
07584187124
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