Job summary
- Main area
- ICT
- Grade
- Apprenticeships: Apprenticeship
- Contract
- 23 months (Apprenticeship)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 432-HR1644-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester Hospital
- Town
- Colchester
- Salary
- National minimum wage for Apprentices
- Closing
- 25/11/2024 23:59
Employer heading
Apprentice ICT Technician
Apprenticeships: Apprenticeship
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
We're looking for an ICT apprentice to join our team.
Our ICT department has a proven record of bringing in apprentices and giving them the chance to learn and progress into our team.
If you have an interest in helping patients - by helping staff with their IT needs and want a hands on IT job where you can get stuck in, then this is for you.
Main duties of the job
You'll be exposed to everything from our busy service desk, to hardware replacements on wards and clinical areas.
You'll be happy to do simple tasks and learn how to do more complex IT support as you progress. This position allows you to work with a team of 70+ dedicated IT professionals who will support you. You'll be willing to put the effort in to learn and work hard to support our Trust and our colleagues.
Travel to our community sites will be part of the role, so a full driving license is essential
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
- To help install, maintain and troubleshoot network/wireless, telecom, PC hardware and software faults and service request.
- Engage in 1st, 2nd and 3rd line support tasks in relation to the trusts 12,000+ users
- To maintain application installation and configuration documentation
- Monitoring issue tracking system and responding in a timely manner to tickets that have been raised
- Troubleshooting and either resolving or escalating desktop or network computer issues
- Performing software upgrades and installation
- Software installation and configuration for new desktop, laptop and surface computers
- Adding, amending and removing user accounts
- Providing a friendly and sympathetic service to fellow colleagues
- To log all calls and tasks on the Trust’s call logging system, update and track call progress through to resolution ensuring that requests and faults are actioned in accordance with service level agreements
- Carry out any other related and relevant duties requested by ICT colleagues
- Conform to the Trust’s Data Protection and Security Policy, the Data Protection Act and the Computer Misuse Act, ensure conformance to and promote the Trust’s IT Standards.
- All employees must comply with the ESNEFT Equality and Opportunity Policy and Race Equality Scheme and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief.
- Employees have a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the Ipswich Hospital NHS Trust. The Trust seeks to establish a safe and healthy working environment for its employees and operates a non-smoking policy.
- All employees have the right to work in an environment which is safe and to be protected from all forms of abuse, violence, harassment and undue stress. All employees are responsible for helping to ensure that individuals do not suffer harassment or bullying in any form. All employees will be personally accountable for their actions and behaviour in cases of complaint of harassment or bullying.
- All staff have a responsibility to contribute to a reduction in the Trust's carbon footprint and should pro-actively reduce and encourage others through own actions to reduce their contribution to carbon emissions. This includes switching off electrical appliances that are not in use, turning down heating, closing windows, switching off lights and reporting carbon waste etc.
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Good clerical experience.
- Customer facing role
Desirable criteria
- Exposure to working ICT department
- Microsoft applications.
Education
Essential criteria
- GSCSs at Grade C, or equivalent, including Mathematics and English
- Driving license
Desirable criteria
- Knowledge of ICT principles such as ITIL
General
Essential criteria
- Effective verbal communication skills
- Methodical
- Able to prioritise and work to deadlines.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mark St John-Green
- Job title
- IT Support Manager
- Email address
- [email protected]
- Telephone number
- 07943754330
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