Neidio i'r prif gynnwys

Mae'r wefan hon yn annibynnol ar y GIG a'r Adran Iechyd.

Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Outpatients department
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
432-HR834-24
Cyflogwr
East Suffolk and North Essex NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Colchester Hospital
Tref
Colchester
Cyflog
£22,383 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
01/08/2024 23:59

Teitl cyflogwr

East Suffolk and North Essex NHS Foundation Trust logo

Patient Pathway Co-ordinator - Contact Centre

NHS AfC: Band 2

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Trosolwg o'r swydd

We are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator.

You will be based at Colchester General Hospital, but may need to cover at other Trust sites on occasion to meet the needs of the service. You will be working within a very demanding but rewarding environment and will need to be flexible.

You will be required to work across a 5 day working week within the opening hours of the Contact Centre which is Monday to Thrday 08:00 - 18:30, Friday 0800 - 1700 with Saturday working (optional) as and when needed to meet the service needs.  

Prif ddyletswyddau'r swydd

The role will consist of booking patients appointments, referral management and providing customer service to patients in an efficient and sensitive manner via telephone.

You will  have previous experience working in a customer service environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust.  You must possess a clear and confident telephone manner.

The ability to effectively & efficiently organise workload is essential. You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets. Knowledge of NHS computer systems would be advantageous, but you may also be familiar with other computerised booking systems.

 

Gweithio i'n sefydliad

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Main Duties and Responsibilities:- 

  • Check GP referral letters and register patients on Medway and CAB where necessary.
  • To be aware of the 18 week RTTP Target and the Trust and patient’s responsibilities therein.
  • Submit referrals for assessment and make new outpatient appointments as prioritised by the Consultants.
  • Telephone patients to negotiate appointments, or print and send partial booking letters as appropriate.
  • Manage all electronic referrals as Trust policy.
  • To work progressively towards the implementation of ERS project through direction from management team.
  • To amend work processes as directed in line with changes to booking practices as instructed by management team in the implementation of ERS and partial booking.
  • Deal with patient telephone enquiries across a range of specialties.
  • Make follow up appointments, in line with partial booking, as requested by Medical Secretaries, Wards, Clinics, Departments & other hospital sites.
  • Cancel and re-arrange clinics as requested, and inform patients of such arrangements.
  • Liaise with the Senior Patient Pathway Manager and Supervisors, and Nursing Staff/Medical Secretaries/Medical Records/other departments and outlying hospital sites.
  • Assist in the maintenance and control of the clinics to ensure an efficient service to both the patients and the Doctors.
  • Any other duties as delegated by the Patient Pathway Supervisors/ Patient Pathway Manager
  • To ensure that patients are offered appropriate appointments, in line with
  • Departmental protocols and guidelines, maintaining 18 week RTT rules whilst adhering to the Trust Access policy
  • To deal with telephone callers politely and efficiently, either in person or by transferring to the relevant department.
  • To help and support all members of the Team by having a flexible approach to both workload and working patterns.

Please see attached job description for full details 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • GCSE Grade C (or equivalent) standard in English/Maths

Knowledge

Meini prawf hanfodol
  • Good keyboard skills
  • Good communication skills
  • Able to use initiative and judgment and organise own work and work within a team
  • Clerical skills
Meini prawf dymunol
  • Previous knowledge of hospital work and systems
  • Knowledge of computer data systems and/or Medway
  • Knowledge of confidentiality

Experience

Meini prawf hanfodol
  • Should be able to work in a crowded and stressful environment

Bathodynnau ardystio / achredu cyflogwyr

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Jacqueline White
Teitl y swydd
Service Manager Outpatients
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

 

 

 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg