Job overview

An exciting opportunity has arisen for you to join the team supporting the opening and running of one of our new community diagnostic centre based at Thurrock Community Hospital site.

Your role, alongside your colleagues, will be to take responsibility for ensuring robust systems are in place for the management and co-ordination of CDC services. Services at the centre will include radiology, phlebotomy, echo-cardiology and ultrasound. 

As an integral member of the team, you will provide leadership to the Radiology Admin & Clerical team who will deliver reception services in addition to monitoring of the operational effectiveness of the CDC, contributing to the day to day escalation management as required.

Main duties of the job

Communication with senior operational management team regarding the services’ performance and trends as measured against communicated standards.

 Responsible for maintaining the Trust’s good relationships with external agencies including GP’s and other referrers.

Escalate appropriate the needs of the Community Diagnostic Centre services to facilitate efficient service flow.

 Provide the final escalation point for staff dealing with distressed and upset patients following Radiology experiences.  Provide advice and guidance to junior staff in the management of such contacts.

Use a variety of approaches in liaising with users and clients to gain the best outcome for the service in line with objectives.  Maybe required to communicate unwelcome information to distressed patients / their families.

Responsible for disseminating data / information to Senior Management Team which may influence decision making.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
 
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
 
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.