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Job overview

Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday.

You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to supporting our patients and improving their experience. Full training of in house systems will be given

Previous NHS experience in a similar role is desirable but anyone with previous clerical and customer service experience is encouraged to apply!

Main duties of the job

• Communicating with our patients and Service users.
• Answering telephones and email enquiries.
• Contacting patients by telephone or text messaging.
• Processing letters to patients.
• Face-to-face greeting of our visitors, including virtual consultations via various platforms.
• Checking and inputting of data to computer systems, keeping information up to date and accurate.
• Ensuring the security of our data and data flows.
• Responding to service developments including the use of new technologies.
• Preparing, collecting and delivering of Medical Records.
• Supporting Trust wide staff in the excellent delivery of outstanding service to our users and visitors.
• Responding to change and displaying and open and honest approach. 

Working for our organisation

Our Organisation  

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping. 

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire. 

Our Values 

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences: 

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts 

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both 

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care 

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.