Job summary
Employer heading
Booking Officer - Outpatient Appointments
NHS AfC: Band 2
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
Ther Outpatient Appointments department is looking for enthusiastic individuals to join the team as a Booking Officer. This is a full-time role working Monday to Friday.
You will be supporting the wider Outpatient Team, which includes reception, outpatient appointments department and medical records. This is a dynamic and varied role which is vital to supporting our patients and improving their experience. Full training of in house systems will be given
Previous NHS experience in a similar role is desirable but anyone with previous clerical and customer service experience is encouraged to apply!
Main duties of the job
- Communicating with our patients and Service users.
- Answering telephones and email enquiries.
- Contacting patients by telephone or text messaging.
- Processing letters to patients.
- Face-to-face greeting of our visitors, including virtual consultations via various platforms.
- Checking and inputting of data to computer systems, keeping information up to date and accurate.
- Ensuring the security of our data and data flows.
- Responding to service developments including the use of new technologies.
- Preparing, collecting and delivering of Medical Records.
- Supporting Trust wide staff in the excellent delivery of outstanding service to our users and visitors.
- Responding to change and displaying and open and honest approach.
Working for our organisation
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
Please see the attached job description and person specification, available to download at any time.
Person specification
Education
Essential criteria
- Achieved maths and English
Desirable criteria
- customer services experience
Computer skills/qualification
Desirable criteria
- previous NHS experience
Communication skills
Desirable criteria
- experience of booking system
Telephone skills
Desirable criteria
- Knowledge of NHS targets
Keyboard skills
Desirable criteria
- Use of own initiative
Documents to download
Further details / informal visits contact
- Name
- Amelia Palas-Smith
- Job title
- Service Manager Outpatient Appointments
- Email address
- [email protected]
- Telephone number
- 01279 827277
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