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Job overview

The Medicine division is looking to appoint a Service Manager to support the Divisional General Manager and the Divisional Management Team in partnership with other Service Managers and Clinicians to ensure the effective provision of consistent quality services, ensure the achievement of performance and other local and national clinical and non-clinical targets, provide operational management support to the service, supervising systems and processes for your areas and in liaison with the quality and governance leads ensure appropriate systems and processes are established in departments to support the robust reporting and progress of governance, risk and safeguarding issues.

In addition, you will manage designated financial resources within budget and support the quadrumvirate and wider divisional governance team in financial management, and support the development of service line reporting and service line management.

Main duties of the job

• Provide effective leadership to specific clinical and non-clinical teams and individuals.
• Provide and receive complex, sensitive and contentious information where a wide range of skills including persuasion, motivation, negotiation, empathy and reassurance are required e.g. cost improvement plan requiring redeployment of staff, modernising services, implementing change, disciplinary and capability procedures.
• Support the establishment of a clear vision for these specific work areas with senior colleagues to create a working environment that empowers staff to achieve optimal performance
• Organising resources to ensure the Trust achievement of national access targets including 18-week RTT, emergency care targets and cancer targets.
• Support on the production of the monthly divisional performance report for business meeting.
• Ensure that there is widespread implementation of robust human resource (HR) practices, in line with the trusts HR strategy and trust policies.
• Participate in the development and resourcing of the workforce and role development in line with service need and local and national trends.
• Monitor effective staff communication and involvement ensuring staff have the opportunity to be involved in and influence the planning and development of services.
• To lead on division wide work streams such as demand and capacity planning and inpatient length of stay reduction and Theatre Efficiency and Utilisation.

Working for our organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.