Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Mon/Tues if possible)
- Job ref
- 432-HR1767-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/12/2024 23:59
Employer heading
Audiology Booking Clerk
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen here in the Audiology Team at Ipswich Hospital for someone to join our Service as a part time Administrative
Assistant.
You will be a self-driven individual with a keen eye for detail and excellent communication skills. You will work alongside the Audiologists and Hearing Therapists to provide the best care possible.
We would ideally require you to work Monday and Tuesdays weekly.
Main duties of the job
• Agreeing and making outpatient follow up appointments- by contacting patients, either by telephone, letter or personally following GP or
staff referral and generate letter on Lorenzo
• Rearrange clinics and inform patients of changes of appointments.
• Manage patient administration and booking of all outreach clinics.
• Deal with telephone and face-to-face complaints effectively and refer to appropriate individual if necessary.
• Deal with hearing aid repair and battery requests face to face
• Make accurate data entries into Patient Management Systems including registering of patients
• To manage incoming and outgoing mail
• Photocopying and scanning of the department
• Managing the department email accounts.
• To maintain confidentiality at all times
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- • Experience of Administration Duties
- • Working with the public both face to face and on the phone
Desirable criteria
- • Customer Care Training
Qualifications
Essential criteria
- • Numerate / literate
Desirable criteria
- • Experience of hospital computerised systems such as Medway, ERS,
Knowledge
Essential criteria
- • Computer Literate including Microsoft Office
- • Multi-disciplinary team work
- • Knowledge of deaf awareness and need for adaptive communication.
Desirable criteria
- • Knowledge of British Sign Language
Skills
Essential criteria
- • Excellent communication skills
- • Excellent interpersonal skills
- • Willing and adaptable to learn new task
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Howe
- Job title
- Head of Hearing and Balance Services
- Email address
- [email protected]
- Telephone number
- 07984664034
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