Job summary
Employer heading
Clerical Officer - Radiology
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for an enthusiastic and energetic individual to join our busy Medical Imaging Clerical Team based at Ipswich Hospital.
In this role you will assist in providing an efficient, high quality, reception/clerical support service to Medical Imaging.
As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous.
Main duties of the job
You will be working as part of a team of staff who:
- Cover reception duties and modality booking desks
- deal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)
- deal with telephone enquiries from patients, GP’s and the wider MDT team
- scanning, filing, emailing and photocopying
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
Please see attached job description and person specification for more detailed information about the role and responsibilities
Person specification
Experience
Essential criteria
- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills
- Experience of working with the general public
Desirable criteria
- Previous experience of working in NHS, Radiology or healthcare environment.
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
Qualifications
Essential criteria
- GCSE Grade C standard or equivalent Maths and English.
Desirable criteria
- NVQ2 in Customer Care
- ECDL or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Page
- Job title
- Operational Coordinator
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Colchester General Hospital
- Telephone
- 07789651269
List jobs with East Suffolk and North Essex NHS Foundation Trust in Administrative Services or all sectors