Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent: Monday to Friday 8.30- 4.30
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8.30 - 4.30)
- Job ref
- 364-A-8438
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Unit 8, The Forum
- Town
- Southend On Sea
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- 24/11/2024 23:59
- Interview date
- 28/11/2024
Employer heading
Administration Coordinator
Band 4
About Us
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:
- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.
EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values
Our Vision
“To be the leading health and wellbeing service in the provision of mental health and community care”.
Our Purpose
“We care for people every day. What we do together, matters”.
Our Values
- We Care
- We Learn
- We Empower
Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.
Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care
Find out more about the services we offer in our service directory.
Job overview
An exciting opportunity has arisen to become a key support the Southend Wheelchair Services within a small team as Admin Coordinator.
This is a high profile and front line position, liaising with general public, services users, GP’s, Hospital and Community staff and requires excellent professional and communication skills.
We are looking for an individual with a positive and compassionate approach to supporting patient care. The successful candidate will spearhead the patient journey from end to end in a professional, efficient, friendly and polite manner.
You must be able to build effective relationships with external service providers alongside patients and colleagues alike. This is an excellent career development opportunity for a self-motivated and enthusiastic individual with a passion for ensuring patient care is at the heart of all they do.
Main duties of the job
To provide the first line of contact into the service, this can be from service users and a wide range of Health Professionals.
To coordinate a small team within their admin function that supports the services delivery.
Prioritising and interpreting service user requirements with knowledge of the processes and equipment and escalating where appropriate in a highly professional, strictly confidential and timely manner.
To lead on the e-procurement process ensuring effective and accurate record keeping of stock ordered and goods in, alongside processing all orders in line with budgetary restraints.
To process referrals from triage to provision – identifying the appropriate equipment to be issued to the client. Thus to have sufficient knowledge and understanding of wheelchairs and associated equipment in order to be able to establish a problem and where possible acting on own knowledge and skills to identify a solution or appropriate action.
To oversee all aspects of the clinic calendar ensuring efficiency and appropriate times are allocated for priority, urgent work requirements.
High level of IT skills required – accurate typing skills with a degree of speed required: Use spreadsheets for various reporting, create databases and take minutes when required. Use appropriate software packages, and to provide letters and other documentation, ensuring they are kept up to date. Ensure a daily backup is taken of the wheelchair database.
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
For a comprehensive breakdown of potential duties and requirements please refer to the attached Job Description and Person Specification.
Person specification
Essential
Essential criteria
- Experience working with admin NHS service
- S1 experience
- IT literacy essential
Desirable criteria
- Good telephone manner with diplomacy
- Team Management Experience
Desirable
Essential criteria
- Experience working with admin NHS service
Desirable criteria
- Business Administration qualification/experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Garner
- Job title
- Admin Service Team Lead
- Email address
- [email protected]
- Telephone number
- 07583 077441
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