Job summary
- Main area
- Oncology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 23 hours per week
- Job ref
- 318-24-D&S-T1939
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £23,615 pa pro rata
- Salary period
- Yearly
- Closing
- 10/12/2024 23:59
Employer heading
Admin Support Officer - Bookings, Band 2
Band 2
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
An exciting opportunity has arisen for a new Part-Time Booking Team Admin Officer (23hrs pw) within the extremely busy Oncology service based at Cheltenham General Hospital.
The post-holder will play a vital role in supporting our teams of Specialist & Anti-Cancer Treatment (SACT) Coordinators, when booking New, Routine and complex Chemotherapy and Treatment appointments.
Your varied role will be to inform patients of their appointments by both telephone and email; manage the inbound patient phone line, voicemails and mailboxes. Deal with copious amounts of calls and queries, and assist with various other admin related tasks to ensure the delivery of a smooth and efficient administration service to our patients.
You will also provide support to the Haematology bookings team as required.
For further detail, please read the Job Description and Person Specifications.
Main duties of the job
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys communicating with patients and working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own initiative and judgement to resolve queries, and have an empathetic, tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules & guidelines, and be able to prioritise your own workload under constantly changing demands.
You will be office-based and required to sit at a desk for long periods of time.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems. However, full training will be provided.
Working for our organisation
Our clinics are held in Cheltenham General and Gloucestershire Royal Hospitals.
You may be required to work cross-site as necessary.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service (Pro-Rata)
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Detailed job description and main responsibilities
Key Details:
To provide administration support to the Oncology Specialist & Anti-Cancer Treatment (SACT) Coordinator team in the day-to-day running of the booking office.
Manage the patient telephone line with incoming and outgoing calls, and assist with enquiries; passing on accurate messages where required.
Manage the patient inbound mailbox and voicemailbox to ensure all queries are answered and actioned in a timely manner.
To ensure that patients receive a supportive and responsive service tailored to their specific needs.
Assist in the booking of simple and straightforward appointments.
Assist with the completion of clinic change forms for the provision of adequate clinic capacity.
Assist with various other admin related tasks commensurate to the role and support of the delivery of a smooth and efficient administration service to our patients.
Assist and support the Haematology bookings team as required.
Additional Contact Details
Jennifer Wike, Administration Manager OHPCI - on 0300 422 4029
or email to [email protected]
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
Desirable criteria
- NVQ in Administration level 2 or equivalent
Experience
Essential criteria
- Previous administration or booking office experience (or equivalent)
- Excellent communication skills. Ability to communicate effectively with all levels of staff, clinicians and patients
- Proven organisational skills and ability to prioritise workload and work to deadlines
Desirable criteria
- Appropriate experience in a hospital environment
Skills
Essential criteria
- Good command and understanding of English, punctuation and grammar
- Flexible team worker Motivated and innovative
- Ability to use own judgement and initiative and to follow strict guidelines
- Computer literate in MS Office packages to include: Outlook, Word, Excel etc
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Daniel Fletcher
- Job title
- Pathway Co-ordinator Supervisor
- Email address
- [email protected]
- Telephone number
- 0300 422 3438
- Additional information
Jennifer Wike, Administration Manager OHPCI - on 0300 422 4029
or email to [email protected]
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