Job summary
Employer heading
Medical PA
Band 4
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Job overview
Are you professional, well organised with good administration and communication skills? Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? if so, we are looking for candidates like you.
The Childrens and Adolescent Mental Service (CAMHS) is looking for a Personal Assistant to join the friendly supportive team based at Evergreen House, Cheltenham and Acorn House, Gloucester.
This is a busy but rewarding post as you will be responsible for supporting a Consultant Psychiatrist and their team. Working closely within the PA team you will be responsible for a range of activities, including complex diary management, meeting support, typed work and data entry, using Microsoft office packages as well as Rio, a bespoke data based used by the Trust.
You will need to be highly organised, have excellent IT skills and be able to remain calm under pressure. An empathetic approach is essential as you will have direct contact with young people and their families. Good communication skills and the ability to build and maintain successful working relationships within the wider team are vital.
Its is anticipated that the hours will be worked between the hours of 9am to 5pm Monday to Friday
Main duties of the job
To provide a full confidential, administrative and secretarial service to the Clinical team.
The post holder will be first point of contact in respect of all forms of communication from patients, parents, colleagues and carers and co-ordinate a wide range of complex information via email and telephone.
The post holder must take accurate notes and relay precise information in a timely manner. It is essential to ensure a proficient, high-quality service for patients and clinician.
To organise and plan the workload of the consultant/s by negotiating with patients, parents, colleagues and carers to fulfil diary and clinic commitments.
The post holder is expected to recognise the high-profile nature of the work of the consultant and to ensure that all work is produced is of the highest standard.
To project the professional image of the business through demonstrating excellent customer care in all activities
To adopt a constantly flexible approach to ensure that all Consultant team objectives are completed efficiently and within given timescales
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
The role is based within the Child and Adolescent Mental Health Service (CAMHS) at its Cheltenham and Gloucester sites, however it may be necessary for the post holder to travel, on an infrequent basis, to other sites within Gloucestershire to support at times of staff shortages etc.
Person specification
Essential & Desirable
Essential criteria
- GCSE level grade C or equivalent including Maths and English
- Previous experience of using software package Microsoft Office. Word, Excel, Outlook to a high level.
- Experience of using customer/patient information system
- Experience of maintaining a comprehensive, logical computerised filing system
- Experience of diary management/schedules
- Ability to communicate effectively in both verbal and written form
- Ability to problem-solve and prioritise in order to meet deadlines.
- Ability to demonstrate an empathetic and sensitive approach when dealing with people
Desirable criteria
- NVQ Level 3 in administration or equivalent experience or NVQ Level 3 Administration/RSA Level 3 or equivalent experience
- Word Processing/Typing eg RSA or equivalent
- Experience of supporting meetings, including minute-taking
- Experience of typing using audio/digital dictation.
- Previous experience of working within mental health
- Previous experience of working within the NHS
- Proven experience of unsupervised senior administrative work in a busy office environment
Essential & Desirable
Essential criteria
- GCSE level grade C or equivalent including Maths and English
Desirable criteria
- Word Processing/Typing eg RSA or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Collins
- Job title
- CAMHS Support Services Lead
- Email address
- [email protected]
- Telephone number
- 07973660180
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