NHSJobs.com

Job overview

Are you professional, well organised with good administration and communication skills? Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? if so, we are looking for candidates like you. 

The Childrens and Adolescent Mental Service (CAMHS) is looking for a Personal Assistant   to join the friendly supportive team based at Evergreen House, Cheltenham and Acorn House, Gloucester.

This is a busy but rewarding post as you will be responsible for supporting a Consultant Psychiatrist and their team.   Working closely within the PA team you will be responsible for a range of activities, including complex diary management, meeting support, typed work and data entry, using Microsoft office packages as well as Rio, a bespoke data based used by the Trust.   

You will need to be highly organised, have excellent IT skills and be able to remain calm under pressure.   An empathetic approach is essential as you will have direct contact with young people and their families. Good communication skills and the ability to build and maintain successful working relationships within the wider team are vital.   

Its is anticipated that the hours will be worked between the hours of 9am to 5pm Monday to Friday

Main duties of the job

To provide a full confidential, administrative and secretarial service to the Clinical team.

The post holder will be first point of contact in respect of all forms of communication from patients, parents, colleagues and carers and co-ordinate a wide range of complex information via email and telephone. 

The post holder must take accurate notes and relay precise information in a timely manner. It is essential to ensure a proficient, high-quality service for patients and clinician.

To organise and plan the workload of the consultant/s by negotiating with patients, parents, colleagues and carers to fulfil diary and clinic commitments.

The post holder is expected to recognise the high-profile nature of the work of the consultant and to ensure that all work is produced is of the highest standard.

To project the professional image of the business through demonstrating excellent customer care in all activities

To adopt a constantly flexible approach to ensure that all Consultant team objectives are completed efficiently and within given timescales

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey  gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.