Job overview

We are looking to recruit a motivated and enthusiastic individual to join our existing administration team as a part-time Medical Secretary.  You will need to demonstrate excellent communication and interpersonal skills.  The successful candidate will provide high level confidential administrative support to the Consultants for the Gloucester Recovery team, based at Pullman Place, Gloucester. 

Good customer service skills are essential as you will be communicating with service-users, carers as well as internal and external professionals.  You must be comfortable working in a busy open plan office. 

The ability to maintain a calm, positive and flexible approach to your work is essential.  The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis, and prioritise work to meet deadlines.

Main duties of the job

•      To provide a full confidential, administrative and secretarial service to Consultants and their Medical Team.

•      To work as a member of the administration team to ensure service delivery and adequate administration cover is provided

•      To project the professional image of the business through demonstrating excellent customer care in all activities

•      To adopt a constantly flexible approach to ensure that all Consultant team objectives are completed efficiently and within given timescales

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.