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Job overview

Bank Opportunities Available 

The current North and West Localities Adult Community Vacancy details  Mental Health teams are  looking for Bank  Receptionists to join the friendly supportive teams when required based at Avon House, Tewkesbury, Leckhampton Lodge, Cheltenham,   Pullman Place, Gloucester and Colliers Court, Forest of Dean . This is an exciting time to join our high performing teams on a bank shift basis.

The successful applicant will work as part of a team, providing the first point of contact for patients, their families and professionals. You will have a professional, committed and empathetic approach whilst maintaining confidentiality. You will enjoy working as part of a team demonstrating flexibility and the willingness to contribute to, and become fully involved in, service improvements.

This is a busy but rewarding post, previous reception experience is essential. Working closely with the team you will be responsible for a range of activities, including use of a bespoke patient database and Microsoft office packages. You will need to be organised, have excellent IT skills, able to deal with changing priorities and remain calm under pressure.  Good interpersonal and communication skills are essential.

We welcome applications from anyone seeking bank hours.

It is envisaged that the hours will be worked between the service hours of Monday to Friday 9am to 5pm.

Main duties of the job

You will be covering ad hoc bank shifts for this Trust. This will be on reception either at  Avon House, Leckhampton Lodge  Pullman Place,  and Colliers Court.

• Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
• To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
• Recording messages as appropriate
• To deal with all incoming and outgoing mail and ensuring incoming post is distributed and outgoing mail is franked accordingly.
• To learn and be competent at booking rooms using the computerised room booking system.
• To be competent in the use of the photocopier, scanning in order to upload documents on to

RiO (patient computerised filing system) fax machine and other office equipment

• Photocopying and maintaining adequate supplies of forms and paperwork used within the Unit.
• To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
• Update building telephone lists as and when required.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.