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Trosolwg o'r swydd

An exciting opportunity has arisen for an enthusiastic, highly motivated, confident and organised individual with lots of energy who relishes a challenge, to join the Gloucestershire Community Dental Services in the role of Booking Officer for the Intermediate Minor Oral Surgery Service (IMOS).

The booking officer is considered a vital role within dental services. The role differs greatly from other administrative roles as it requires a complexity of key skills. If you enjoy being a team player, have excellent communication and negotiation skills, a good knowledge of dental terminology, good computer literacy and accuracy to gather information together then we would like to hear from you.

You will need to be able to balance the demands of an interesting and challenging role and manage your own workload effectively to meet deadlines and targets. You will enjoy working in a fast-paced environment and have the ability to prioritise duties according to conflicting priorities. A positive outlook and a flexible approach are essential.

Prif ddyletswyddau'r swydd

• To provide a comprehensive booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment for the Gloucestershire Community Dental Service Intermediate Minor Oral Surgery Service (IMOS) 
• To ensure that the waiting list is maintained correctly and patients referred to the Service receive an assessment and appointment for treatment in accordance with their clinical need.
• Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
• To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
• To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with clinicians and nursing team where capacity problems exist.
• To manage the block booking appointments to ensure clinical priorities are maintained.
• Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets.
• To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
• To ensure accurate and timely data collection. Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.
• Experience in Microsoft Packages word, excel, powerpoint etc.

Gweithio i'n sefydliad

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.