Job summary
- Main area
- Diabetic Eye Screening
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 318-24-SUR-R12711
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £22,383 pa
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
Administration Officer - Band 2 Diabetic Eye Screening
Band 2
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
We are looking for an experienced Administration Officer to work with our team in providing comprehensive and confidential administrative support to the Gloucestershire Diabetic Eye Screening Programme.
The post holder will liaise with patients and healthcare professionals to ensure that the best possible care is offered. They will need excellent communication skills and be able to work well as part of a busy team, remaining calm under pressure.
Main duties of the job
The post holder will be required to assist with maintaining electronic records of diabetic patients within Gloucestershire and ensure that patients are invited for screening in a timely manner.
They will need good telephone experience and keyboard skills to book and rearrange appointments and have excellent attention to detail. The post holder will need to be flexible to meet with competing demands on their time within this busy office.
They will also be required to work within the reception area and be confident as the first point of contact for patients attending appointments
Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Gloucestershire Diabetic Eye Screening Programme has the purpose of ensuring the early detection of sight-threatening diabetic retinopathy and the reduction of blindness. We are an award-winning team with an excellent professional reputation.
The department is closely linked with Research, Ophthalmology and Medical Photography to form a diverse and enthusiastic team.
Detailed job description and main responsibilities
• Answering telephone enquiries from patients and other health care professionals
• Generating and mailing patient invitation and appointment letters and booking appointments.
• Printing and sending patients’ grading reports to patients, GPs and hospital Consultants.
• Maintaining accurate and up-to-date records on patient registration software.
• Undertaking general office duties to assist in the efficient running of the department.
• Providing assistance and cover during absence of other administrative team members, including receptionist, to ensure service provision is ongoing.
Person specification
Qualifications
Essential criteria
- GCSE level A-C or equivalent in English
Experience
Essential criteria
- Previous experience of working in a screening environment or similar.
- Competence with Trakcare
- Experience in using Optomize Screening Software.
Knowledge / Skills
Essential criteria
- IT skills (Word, Excel & Outlook)
Desirable criteria
- RSA II or equivalent in Word Processing or at least one years relevant administrative experience
- Ability to communicate effectively both in writing and verbally
- Ability to work independently, on own initiative and as part of a team
- Willingness to undertake further training / qualifications
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Allison Newport
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 2240
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