Trosolwg o'r swydd

We are seeking a dedicated and proactive Report, Support and Learn Operational Manager to join the People and Organisational Development team at Gloucestershire Hospitals NHS Foundation Trust. This role offers the opportunity to lead the design, implementation, and daily management of the Report and Support system, ensuring it becomes an integral part of the Trust's operations.

The Report, Support and Learn Operational Manager will be responsible for embedding a culture of openness, accountability, and continuous improvement by managing the system that allows employees to report concerns confidentially and securely. The post-holder will play a key role in ensuring the system functions efficiently, supports early intervention, and enhances organisational learning. By developing strong relationships across departments, the role will drive positive change, ensuring that concerns raised are addressed appropriately and that employees feel supported and heard.

This role requires a strategic thinker who can balance operational responsibilities with service development, ensuring that reporting mechanisms align with broader organisational priorities, such as employee wellbeing, equality, diversity, and inclusion. The post-holder will work closely with senior leadership and external partners to enhance the system’s effectiveness, track emerging trends, and implement data-driven improvements to foster a safe and inclusive workplace.

Prif ddyletswyddau'r swydd

Key Responsibilities

Report, Support and Learn Service Development & Improvement

- Oversee the operational management of the Report and Support software.

- Develop and embed the service within the Trust, raising awareness of its benefits.

- Work with external partners to ensure the platform meets organisational needs.

- Support the contract manager by providing relevant data and escalating risks when necessary.

- Build strong working relationships with HR, Wellbeing Hub, and other key stakeholders to ensure smooth report management and information flow.

- Work collaboratively across departments to enhance EDI initiatives.

- Use data from the system to monitor investigations and ensure timely reviews.

Project Management

- Develop project documentation, track progress, and manage risks.

- Lead communication plans to continuously promote awareness of the system.

- Organise and facilitate workshops and working groups for service improvement.

- Conduct process mapping and data analysis to drive improvements.

- Quantify the impact of improvement initiatives and escalate any identified risks.

- Align project initiatives with other organisational priorities and strategies.

- Identify and address barriers to service improvements, implementing effective solutions.

- Communicate effectively with stakeholders, including handling sensitive issues.

- Develop and implement business policies affecting the wider organisation

- Prepare regular progress updates and reports for senior leadership

Gweithio i'n sefydliad

This role is wihin a service line that has a work ethic of collaboration, enthusism and compassion. This post will be able to impact positivley the organisation. Working with us you would be making a difference to those who work within the Trust.