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Job overview

Gloucestershire Lymphoedema Service are looking for an experienced administrator who will be based at Southgate Moorings.  Are you an enthusiastic and pro-active person who would like to join our team?

We are a small, busy and friendly countywide team.  

The post holder will work closely with the Lymphoedema Lead and other members of the clinical team to ensure the administration functions within the Lymphoedema department are delivered.  This will require efficient administrative, communication and interpersonal skills.  

Applicants should evidence an ability to remain calm under pressure along with a willingness to undertake and learn new tasks.  A range of communication skills, verbal and written, are essential for this role as is the ability to manage your own workload and work to deadlines.  Applications should evidence ability to work effectively without supervision.

The role is extremely varied which requires the ability to deal with a wide range of duties.  The successful candidate will contribute to the continuing development of administrative support in a fast-paced environment.

Main duties of the job

·   To provide administrative support to the Countywide Lymphoedema service.

·         Administering clinics, managing appointments and patient records.

·         Processing patient new referrals on system

·         Scanning of documents and attaching to patients notes. Telephone, email and other electronic communication with patients, carers, colleagues and other health and social care professionals

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.