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Job overview

Stroud Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week and is a Practitioner led service

We require a Patient administrator to support the team for 15 hours a week in providing a service during the evening, at weekends & on a Bank Holiday;
To include: 
-    one Monday-Friday evening shift of 17:00 – 20:00 hrs 
-    AND
-    Either 08:00- 14:00 hrs or 14:00- 20:00 hrs or 08:00 – 20:00 hrs on a Saturday, Sunday or Bank Holiday.

 We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.

If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.

The service uses SystmOne so previous experience with this programme will be an advantage but not essential.

Main duties of the job

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

• Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
• Cope well under pressure
• Work well within a team and on their own.
• Have excellent verbal and written communication skills.
• Have good organizational skills.
• Demonstrate initiative and flexibility together with good attention to detail
• You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

Prior experience of call handling, management and entering data into a number of systems is beneficial.  Knowledge of SystmOne is an advantage but not essential.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.