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Job overview

1 x Fixed Term contract/secondment opportunity for up to 12 months 

An exciting opportunity to join our well-established friendly Reception Team at Avon House in Tewkesbury on a fixed term contract.  We are looking to recruit a motivated and enthusiastic individual to join our Team.  The post holder will have excellent communication and interpersonal skills and will need to be well organised, flexible and adaptable.

You will be required to provide a comprehensive, confidential, reception and administrative service to teams who care for people who have learning disabilities and experience severe and enduring mental health illness with complex needs. The successful candidate must be able and willing to work in a busy small team environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change.

The post holder must have the ability to maintain a calm, positive and flexible approach to your work is essential.  You will have contact with service-users, GPs and other Health Care Professionals and as such, will need excellent customer service skills. The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis and prioritise work to meet deadlines. The post holder must possess a competent working knowledge of Microsoft Office packages.

Main duties of the job

• Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
• To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
• Recording messages as appropriate
• To deal with all incoming and outgoing mail 
• To be competent at booking rooms using the computerised room booking system.
• To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
• Photocopying and maintaining adequate supplies of forms and paperwork.
• To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
• Update building telephone lists as and when required.
• Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
• To keep the reception / waiting areas tidy and ensure notice boards are up to date.

The vacancy hours will be worked across the week between  Monday to Friday 

You will be required to work either 9.00-5.00 or 8.30-4.30 which the team are rostered to ensure cover during these times of the reception opening.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.