Job vacancy: Patient Services Administrator, Hampshire Hospitals NHS Foundation Trust, Basingstoke

Job summary

Main area: Women's Health
Grade: Band 3
Contract: Permanent
Hours: Part time - 30 hours per week
Job ref: 251-FCSS8831

Employer: Hampshire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Basingstoke and North Hampshire Hospital
Town: Basingstoke
Salary: £22,816 - £24,336 Per Annum - Pro Rata
Salary period: Yearly
Closing: 11/07/2024 08:00

Patient Services Administrator

Band 3

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Detailed job description and main responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Training and Qualifications

Essential criteria

Good standard of education with 5 A-C at GCSE level, including English Language or equivalent qualification
• Evidence of further education

Desirable criteria

IT, administration or customer service qualification

Experience and Knowledge

Essential criteria

Experience of working in a busy customer focused environment.
Knowledge and experience of a wide range of administrative procedures and proven implementation capability. At least one year of experience working in an administrative role.
Experience working with the NHS or other public sector organisations.

Desirable criteria

Experience of using hospital booking and other IT systems (e.g. Patient Centre, CRIS, Viewpoint, PHS, ERS, Transport System, EPR, Badgernet and other IT systems)

Skills and Ability

Essential criteria

Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
Excellent organisational skills
Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
Experience of handling difficult situations

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
All new staff will be subject to a probationary period covering their first six months in post.
In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.