Job vacancy: AACC Placement Administrator, Hampshire and Isle of Wight ICB, Fareham

Job summary

Main area

Administration

Grade

NHS AfC: Band 3

Contract

Permanent

Hours

Full time
Part time

37.5 hours per week

Job ref

104-ICB-6475TG

Employer: Hampshire and Isle of Wight ICB
Employer type: NHS
Site: Civic Office
Town: Fareham
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 08/12/2024 23:59
Interview date: 16/12/2024

AACC Placement Administrator

NHS AfC: Band 3

Detailed job description and main responsibilities

Please see the detailed job description and person specification for further details on the duties and responsibilities of the role.

Respond to placement and service requests sent by operational teams by supporting them to complete necessary paperwork and checking them on receipt for process compliance before sending them out to providers to request a service. The administrator will need to build good relationships with placement suppliers across the market.

Liaise with case professionals and providers to enable the placement/service finding process to be completed within the required timescales.

Develop and maintain a good working knowledge of placement markets and develop effective working relationships with providers, clinical teams and other case professionals.

Support the development and maintenance of effective procedures for managing the referral and service/placement finding processes. This will include responsibility for the keeping of electronic records and data which provide an audit trail regarding placement type, choice, location, safeguarding and quality assurance checks, and costs.

Play a key part in the development of the commissioning of services/placements that can inform operational case professionals about the availability and type of services/placements being provided by the independent market sector, the cost of such services/placements and associated quality.

Support other team members with placement/ service finding for the most complex cases.

Work with financial officers to provide cost information.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

This role may include weekend working when required.

Person specification

Knowledge, Training and Experience

Essential criteria

Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel, PowerPoint and Access.

Desirable criteria

Significant administrative experience including maintaining office systems.
Experience of the application of the Confidentiality and Data Protection Act.

Communication and Relationship Skills

Essential criteria

Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
Ability to work under pressure in a busy working environment and able to multi-task.
Good interpersonal skills with the ability to deal sensitively with patients and their families/representatives.
Strong negotiation skills.
Effective team working..
Ability to demonstrate the ability to deal with difficult/challenging situations.

Please note the following before applying:

1. We reserve the right to amend the closing date based on the volume of applications received. Vacancies attracting a high volume of applications may therefore close earlier than advertised.

2. In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.

3. As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. As an ICB, we value diversity and are committed to the recruitment and retention of underrepresented minority groups. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

4. If you are successful and are joining from a non-NHS background, there will be an expectation that you will be engaged from the bottom of the pay band. If you would like to review the Agenda for Change pay scales in more detail and to view other benefits of working in the NHS, please visit the Agenda for Change website for further details.

5. New employees to the ICB will be subject to a probationary period of six months (some exemptions apply, please refer to the ICBs policy for full details).

We encourage and support our staff to be fully vaccinated against Covid-19 as this remains the best way to protect ourselves, our families, our colleagues, and patients from the virus.