Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-AC101124
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £26,530-£29,114 per annum (pro rata)
- Closing
- 27/11/2024 23:59
- Interview date
- 12/12/2024
Employer heading
Outpatient Coordinator
Band 4
Job overview
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We have an exciting opportunity for a Outpatient Coordinator to join our dynamic and friendly team in Trauma & Orthopaedic team at University Hospital Southampton NHS Foundation Trust (UHS).
We are looking for enthusiastic individuals with great attention to detail, you will have excellent communication skills both written and verbal. You will be able to work independently and as part of a team and have good organisation skills.
We welcome and encourage informal visits to the department to meet the teams and learn more about the service.
Working as part of a dedicated, diverse and friendly team you will have the training and opportunities for development as we continue our journey of improving together.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
What you’ll do
Develop a detailed understanding of outpatient clinic capacity and clinic template design, sharing this knowledge with a range of colleagues to ensure appropriate booking of appointments.
Identify and implement actions to improve the outpatient service delivered, working proactively, but under guidance from the Access and Operations Manager and in liaison with others (such as Patient Support Centre, Consultants, Outpatient Nursing Team, and Transformation Team).
Responsible for maintaining and maximising, the utilisation of outpatient capacity including maintaining monitoring systems and producing ad hoc reports. Be responsible for the smooth running of the patient journey (focusing on the outpatient element) by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Provide cross-cover for other Team Leaders within the Division to ensure a consistent and effective administration service is maintained at all times.
Helping Access Manager with Patient Pathway Coordinator’s annual appraisals.
Act as care group representative in regard to the planning, organisation and delivery of WNC outpatient services.
To deputise for the Access Manager as required on an ad-hoc basis e.g. cover for sickness absence, working more widely with the divisional management team and outside agencies, attending meetings on behalf of the Access Manager and fulfilling the main functions of the Access Manager.
What we’re looking for
Patient Administration System trained e.g. (E-Camis).
Proficient in the use of Microsoft Word and Excel.
Excellent working knowledge of outpatient’s systems and relevant healthcare procedures.
Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation.
Ability to work under own initiative.
Organisational skills and ability to prioritise.
Proven ability to work to deadlines, prioritise and multitask.
Person specification
Qualifications / Training
Essential criteria
- Educated to diploma level or possessing an equivalent level of experience, training and knowledge
- Proficient in the use of Microsoft Word and Excel
- Competent in IT systems
- Patient Administration System trained e.g. (E-Camis)
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Service Improvement training
- European Computer Driving Licence (ECDL)
- RSA 3
- Knowledge of medical terminology
Previous or Relevant Experience
Essential criteria
- Previous administration experience
- Excellent working knowledge of outpatients systems and relevant healthcare procedures
- Understanding of management of budgets/resources
- Ability to analyse and interpret performance report information
- Organisational knowledge of admin procedures and working processes
- Awareness of health service policy in relation to access targets
- Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
- Knowledge of complex staff rosters
Desirable criteria
- Experienced in Staff rostering
- Previous involvement in implementing actions to change and improve services
Aptitudes & Skills
Essential criteria
- Excellent verbal and written communication skills
- Ability to plan for and implement change
- Leadership skills
- Proven ability to work to deadlines, prioritise and multi task
Values & Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daniel Ridout
- Job title
- Associate Care Group Manager
- Email address
- [email protected]
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