Job summary
- Main area
- Administrative services
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-THQ2090225
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £29,970 - £36,483 pa or pa pro rata
- Closing
- 04/03/2025 23:59
- Interview date
- 11/03/2025
Employer heading
Desktop Support Technician
Band 5
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to:
Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT.
Main duties of the job
To reduce our reliance on agency/bank staff - we have 3 posts in our End User Devices team. This team are responsible for hardware across the Trust and external sites including laptops, desktops, monitors, printers and more. We're after experienced customer-focused technicians to ensure our clinical staff have the kit available to complete their tasks.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
* Diagnose, troubleshoot, and provide user support for digital systems and/or hardware.
* Responsible for core applications and/or hardware and for providing second-line support for these at a specialist level, including configuration changes, data corrections, hardware maintenance or device replacements.
* Process and resolve user service requests for relevant systems and/or hardware.
* Grant users’ access to assigned systems and / or hardware, in line with current policies and procedures.
* Liaise with wider IT teams with regards to complex system problems and user set-up, working to resolve issues escalating large-scale issues as appropriate.
Person specification
Qualifications
Essential criteria
- Degree or equivalent experience in application support
Knowledge and experience
Essential criteria
- Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
- Previous experience of working in an IT Support service
- Evidence of supporting users through change
- Relevant experience of IT systems administration/maintenance
- High level of understanding of what it means to deliver customer service
- Good knowledge and understanding of Data Protection issues
- Writing IT technical knowledge in simple plain English
- Demonstrable ability to solve complex problems
- Experience in presenting material to a range of stakeholders
- Ability to manage own workload when faced with conflicting priorities
Desirable criteria
- Previous or relevant experience of working within a Healthcare environment
- Basic knowledge of SQL
- Experience or knowledge of application testing
- Basic knowledge of any programming language(s)
- Previous experience of working on a large project
- Experience in people management / supervision
- Good knowledge and understanding of Data Protection issues. Experience in desktop computing hardware such as laptops, desktops, monitors, printers, mobile devices
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Applicant requirements
Any applicant that does not meet the criteria as outlined in the NHS Bursary criteria cannot be considered at all. To meet these criteria you must have been ordinarily resident which is defined as (lawful and habitual residence through choice and for a settled purpose throughout the period concerned.). If the reason you have moved to mainland UK is wholly or mainly for the purpose of full time education you are not entitled to receive NHS funded support. However, you are entitled to occupy an NHS commissioned training place and should seek funding advice from your own Local Education Authority. If the reason you have moved to mainland UK is not wholly or mainly for the purpose of full time education you may be eligible for full bursary funding. Please seek advice from the NHS Bursary Department - www.nhsbsa.nhs.uk/Students.aspx
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Peter Soden
- Job title
- End User Device Manager
- Email address
- [email protected]
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