Job vacancy: Lead Support Technician, University Hospital Southampton NHS Foundation Trust, Southampton

Job summary

Main area

Informatics

Grade

Band 6

Contract

Fixed term: 18 months (N/A)

Hours

Full time
Part time

37.5 hours per week (N/A)

Job ref

188-THQ2020425

Employer: University Hospital Southampton NHS Foundation Trust
Employer type: NHS
Site: University Hospital Southampton
Town: Southampton
Salary: £37338 to £44962 pa, pro rata
Closing: 06/05/2025 23:59
Interview date: 16/05/2025

Lead Support Technician

Band 6

Detailed job description and main responsibilities

This role is responsible for leading and supporting an operational support team ensuring operational effectiveness of the Trust’s digital systems. Lead on day-to-day management of the team including resources, capacity planning, efficiencies and incidents.
Maintaining and co-ordinating a high standard of operational service delivery to the users ensuring continuity and achievement of KPIs.

The role will require you to be on-sight at Southampton General Hospital at least 50% of your time.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person specification

Qualifications, knowledge and experience

Essential criteria

Degree or post-graduate degree, or equivalent work experience relevant to the post
Project management qualification or equivalent experience
Demonstrable IT training and use in a corporate/ health environment
Customer facing role with service skills
Previous Operational system support role
Experience of working to demanding timetables and exacting standards

Desirable criteria

ITIL qualification
NHS Experience
Database Reporting tool experience

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

https://careers.uhs.nhs.uk

Getting to work - our travel promise

Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.

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