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Job overview

We have an exciting opportunity to join the Head & Neck team as a Speciality Co-ordinator for ENT.

The post holder must ensure the provision of high-quality patient care by  providing  an efficient and effective full administration service for the Consultants, designated medical staff and other health care professionals.

To act as a first point of contact for all forms of communication for the Consultants and the wider team. To monitor the timetable of the consultant team, taking an overview of the co-ordination of inpatient and outpatient commitments.  To communicate appointment and admission related information to patients and / or carers. 

To support the administrative pathway ensuring patients are seen within the mandatory waiting time targets.

Main duties of the job

1. To co-ordinate and be responsible for the provision of a comprehensive secretarial and administrative services to the Consultants and the wider team.
2. Day to day management of the Consultants diaries eg organising clinic commitments, arranging appointments.

3. To maintain an overview of the consultant and team timetables to ensure full utilisation of clinic.

4. To arrange special investigations and action other issues arising from clinic appointments, ensuring that all tasks are dealt with in order according to their urgency.

5. To oversee appropriate elements of the administrative outpatient new appointment waiting times within Trust-wide agreed timescales.  These duties will include:

• Monitoring referrals awaiting status application by consultants and take appropriate action to ensure this process is not delayed.
• Taking appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.
• Remove patients from the waiting list where indicated (e.g. following DNA, patient request etc)
• Regularly validate patients on the waiting list as per waiting list policy, actioning and recording all outcomes.

7. To maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient's medical records. 

8. To ensure all correspondence is processed promptly and accurately from audio and verbal instructions.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.