Job summary
Employer heading
Continuing Healthcare Case Coordinator
NHS AfC: Band 4
Job overview
The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service.
· The post will provide a full and comprehensive administrative support to the NHS Continuing Healthcare team to enable them to carry out their work effectively. This will include maintaining and continuing to develop efficient and effective systems of administration to support the NHS Continuing Healthcare process to ensure a high quality and patient focussed service. Duties will include the organisation and co-ordination of referrals and existing cases, supporting the clinical team in the caseload management of individuals eligible NHS Continuing Healthcare. The administrator will work to deadlines with the minimum of supervision, using their own initiative and maintaining a flexible approach
The position is based at the Forum, Hemel Hempstead
Main duties of the job
Working in a fast-paced and challenging environment, the post holder will be required to undertake a wide range of different tasks, balancing competing demands and adapting quickly as priorities change.
The role will involve organising and minuting meetings, managing conflicting deadlines, utilising our internal database and general office administration.
You will be required to engage with members of the public on a regular basis in a clear and understanding manner. You will have excellent organisational and communication skills and experience of working as part of a large team:
Co-ordinate an end to end service for individuals who have been referred to the CHC team.
Provide support and administration services to the team in a flexible and professional manner whilst maintaining a patient focus
Act as a reference point to provide advice/information to members of the public, patients and their relatives, Adult Social Care, Nursing Homes and other outside agencies in relation to non-clinical issues regarding CHC queries
Provide a comprehensive and high-quality office and administrative support service to the function.
If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.
Working for our organisation
Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.
In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.
Detailed job description and main responsibilities
For further information on this role please see the job description and person specification attached.
Person specification
Knowledge and Training
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Communication Skills
Essential criteria
- Minute taking
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
Documents to download
Further details / informal visits contact
- Name
- Kim Redwood
- Job title
- Business Manager
- Email address
- [email protected]
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