Job summary
- Main area
- Occupational Health
- Grade
- NHS AFC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Home or remote working
- Job ref
- 361-6381350
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Hertford County Hospital
- Town
- Hertford
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 15/07/2024
Employer heading
Customer Service Administrator
NHS AFC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high quality occupational health and wellbeing services.
The role includes reception and call handler duties, maintaining accurate confidential health records, arranging appointments, general administrative tasks and participating in the promotion workplace wellbeing.
You need to have excellent communication skills and enjoy working as part of a team.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Communicate clearly, calmly and politely to a range of employees and employers in the clinic reception, at wellbeing events and on the telephone.
Provide a helpful service as the first point of contact for employees, managers, colleagues and potential new customers, signposting people to other team members, clinicians or alternative services if appropriate.
Maintain confidential occupational health records using an electronic record keeping system, inputting and accessing records accurately in accordance with standard procedures.
Monitor email enquiries from several email accounts, provide timely responses correctly identifying when to forward enquiries to other team members, clinicians or services as appropriate.
Participate in the promotion and delivery of wellbeing events and annual flu campaign including participating in the development of posters, leaflets and intranet pages.
Assist in the local induction, training and support of new employees in the Health at Work team.
Please note full and part time opportunities will be considered
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Experience
Essential criteria
- Communicating clearly and effectively
- Answering telephone calls with care and efficiency
- Accurately inputting and accessing information electronically
Desirable criteria
- Working in an Occupational Health setting
- Undertaking reception duties
- Arranging appointments
- Taking meeting notes
- Meeting deadlines and targets
Education
Essential criteria
- Educated to GCS level or equivalent
Desirable criteria
- Evidence of continued development
- Customer service training
Skills
Essential criteria
- Providing a high standard of customer care
- Communicating politely, sensitively and professionally
- Accurate data inputting
- Able to work efficiently and calmly in a busy environment
- Good time management skills, organised and self motivated
Desirable criteria
- Use of cority, occupational health records system
Knowledge
Essential criteria
- The importance of maintaining confidentiality
- Use of Microsoft Word, Excel and Outlook
Desirable criteria
- An understanding of workplace wellbeing issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Sharp
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 0333 332 5445
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