Crynodeb o'r swydd
- Prif leoliad
- Occupational Health
- Gradd
- NHS AFC: Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser
- Rhan-amser
- Gweithio gartref neu o bell
- Cyfeirnod y swydd
- 361-6381350
- Cyflogwr
- East and North Hertfordshire NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Hertford County Hospital
- Tref
- Hertford
- Cyflog
- £22,816 - £24,336 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- Today at 23:59
- Dyddiad y cyfweliad
- 15/07/2024
Teitl cyflogwr
Customer Service Administrator
NHS AFC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Trosolwg o'r swydd
We are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high quality occupational health and wellbeing services.
The role includes reception and call handler duties, maintaining accurate confidential health records, arranging appointments, general administrative tasks and participating in the promotion workplace wellbeing.
You need to have excellent communication skills and enjoy working as part of a team.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Prif ddyletswyddau'r swydd
Communicate clearly, calmly and politely to a range of employees and employers in the clinic reception, at wellbeing events and on the telephone.
Provide a helpful service as the first point of contact for employees, managers, colleagues and potential new customers, signposting people to other team members, clinicians or alternative services if appropriate.
Maintain confidential occupational health records using an electronic record keeping system, inputting and accessing records accurately in accordance with standard procedures.
Monitor email enquiries from several email accounts, provide timely responses correctly identifying when to forward enquiries to other team members, clinicians or services as appropriate.
Participate in the promotion and delivery of wellbeing events and annual flu campaign including participating in the development of posters, leaflets and intranet pages.
Assist in the local induction, training and support of new employees in the Health at Work team.
Please note full and part time opportunities will be considered
Gweithio i'n sefydliad
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Manyleb y person
Experience
Meini prawf hanfodol
- Communicating clearly and effectively
- Answering telephone calls with care and efficiency
- Accurately inputting and accessing information electronically
Meini prawf dymunol
- Working in an Occupational Health setting
- Undertaking reception duties
- Arranging appointments
- Taking meeting notes
- Meeting deadlines and targets
Education
Meini prawf hanfodol
- Educated to GCS level or equivalent
Meini prawf dymunol
- Evidence of continued development
- Customer service training
Skills
Meini prawf hanfodol
- Providing a high standard of customer care
- Communicating politely, sensitively and professionally
- Accurate data inputting
- Able to work efficiently and calmly in a busy environment
- Good time management skills, organised and self motivated
Meini prawf dymunol
- Use of cority, occupational health records system
Knowledge
Meini prawf hanfodol
- The importance of maintaining confidentiality
- Use of Microsoft Word, Excel and Outlook
Meini prawf dymunol
- An understanding of workplace wellbeing issues
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Louise Sharp
- Teitl y swydd
- Business Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0333 332 5445
Rhestr swyddi gyda East and North Hertfordshire NHS Trust yn Gwasanaethau gweinyddol neu bob sector