Job summary
- Main area
- Senior Administrator
- Grade
- NHS AfC: Band 4
- Contract
- 9 months (Fixed term)
- Hours
- Full time
- Part time
- Job ref
- 812-24-PALMS-SA-1
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Sandridge Gate Business Centre
- Town
- St Albans
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
- Interview date
- 07/08/2024
Employer heading
Senior Administrator
NHS AfC: Band 4
Job overview
An exciting opportunity has arisen for a Senior Administrator to join our ever evolving team providing Administrative support to the Positive behaviour, Autism, Learning disability, Mental health Service (PALMS) where we have a proven track record of our Administrators developing and progressing to other careers within the NHS in a range of roles.
We are seeking to appoint a motivated and forward thinking Senior Administrator who can work flexibly and is committed to supporting the development of PALMS. The role will initially be fixed term for 9 months. PALMS are open to flexible working and therefore part time hours would be considered.
Main duties of the job
The ideal candidate will:
- Be a hardworking, well organised and adaptable individual
- Be able to evaluate and prioritise work, responding quickly to daily changes in work pattern
- Be able to work in a team environment and make valuable contributions
- Have an excellent telephone manner, communicating with professionals and families with tact and sensitivity
- Have excellent written and verbal communication skills
- Have excellent touch typing skills and be able to type from digitally dictated files
PALMS is a friendly, cohesive and proactive team who value feedback. We empower all team members to contribute to the continuous development of the service and welcome innovation and change.
Working for our organisation
PALMS works across Hertfordshire providing a specialist multi-disciplinary approach. PALMS is a CAMHS commissioned service which offers individually tailored support for children and young people (CYP), aged 0-18 who have a global learning disability and/or Autism Spectrum Disorder, helping families to manage challenging behaviour, toileting, feeding and sleeping concerns which have not benefitted from community interventions and/or to support mental health needs which cannot be met with reasonable adjustment by other CAMHS services. Interventions include workshops, intervention groups, individual therapy, parent as therapist sessions, and a family clinic. PALMS aims to keep children and young people with their families thereby improving outcomes for all family members. PALMS predominantly applies narrative, systemic, positive behaviour, and bio-psycho social models adhering to the STOMP / STAMP and Transforming Care Agendas.
Detailed job description and main responsibilities
We can offer you:
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of up to 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Applicants to be aware that PALMS work within the ULEZ zone and any charges due to non-compliant vehicles can not be reimbursed by the Trust.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
Interviews will be run either in person at one of our bases or using Microsoft Teams, full details and instructions will be provided to successful candidates.
Closing date: midnight 28th July 2024
Interview date: 7th August 2024
Person specification
Training and Qualifications
Essential criteria
- NVQ3 RSA3 or equivalent
- GCSE English and Maths
- Computer literate and proficient in the use of: • MS Word • MS Outlook • MS Excel • MS PowerPoint
- Fast and accurate typing skills including copy typing and audio typing
Experience
Essential criteria
- Significant secretarial experience with experience in health care setting
- Working in an office environment and knowledge of full range of secretarial procedures
- Working as part of a team
Knowledge and Skills
Essential criteria
- Excellent verbal and written communication skills
- Knowledge and experience of working with IT software programmes such as data collection systems
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies.
- bility to acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- To be able to present written information in a format that is clear, legible and correctly spelt. Ability to organise office routines and develop associated policies to be shared across other the service.
- Ability to maintain judgment under pressure and work within agreed deadlines.
- Ability to negotiate with parents to organise clinics for members of the team.
- Ability to work independently and manage and prioritise own workload.
- Ability to provide training and support to the team in using data entry system, word processing, telephone system if required
- o maintain a professional telephone manner at all times to make and receive telephone calls.
Personal Abilities
Essential criteria
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- Ability to demonstrate empathy, sensitivity and tact.
- Ability to promote positive and effective working relationships both internally and externally to the Trust
- Ability to work as a team member and to maintain good working relationships at all levels
Other Specifications
Essential criteria
- Car driver (unless having a disability as defined by the Equality Act 2010)
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lizzy Green
- Job title
- Development Lead
- Email address
- [email protected]
- Telephone number
- 01727 582122
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