Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 16:00 - 00:00 Late shift)
- Job ref
- 361-6410533
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister
- Town
- Stevenage
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 19/07/2024 08:00
- Interview date
- 26/07/2024
Employer heading
Ward Clerk - Ward Clerks Pool
NHS AfC: Band 2
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for an enthusiastic, reliable, and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.
You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.
You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.
The working pattern of Monday to Friday 4pm - midnight - to include bank holidays.
Please ensure that you read the job description thoroughly to familiarise yourself with this role.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will be responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.
You will also be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.
You will support the general running of the ward by being involved in general organisational and administrative activities.
To ensure that medical records are request on Trust Health recs database readily available for patients being admitted to the ward.
To update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nervecentre) and medical records database (IFIT).
To enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwoo
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- Basic general education
- Word processing and computer literacy skills
Previous Experience
Essential criteria
- Clear and polite telephone and verbal communications
- Ability to work closely with all grades of staff
- Dealing with enquiries
- Adaptability, ability to prioritise work, especially under pressure
- Operation of equipment i.e. photocopier
Desirable criteria
- Previous employment within the NHS within a hospital environment
- Dealing with patient/GPs
Skills
Essential criteria
- Strong PC skills
- Motivation and initiative to work alone, and within a team
- Accuracy in relaying messages, either verbally or in writing. Keyboard skills
- Politeness, approachable with all patients, staff, and visitors.
Desirable criteria
- Confidentiality, Flexible/adaptable,
- Ability to cope in stressful situations and ability to Multitask
- Assertive
Knowledge
Essential criteria
- Knowledge of health and safety issues
- Clerical procedures/ordering supplies
- Dealing with public
Desirable criteria
- Previous knowledge of medical terminology
- Lorenzo patient system
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Luci Buntain
- Job title
- Deputy Inpatient Clinical Administration Manager
- Email address
- [email protected]
- Telephone number
- 07585992500
- Additional information
Luci Buntain
Deputy Inpatient Clinical Administration Manager
07585992500
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