Job summary
- Main area
- Anticoagulation
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (set days)
- Job ref
- 361-6508254
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/08/2024 23:59
- Interview date
- 30/08/2024
Employer heading
Anticoagulation Administrator
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Anticoagulation Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be providing administrative support for our busy clinic, supporting nursing staff other clinicians and the patient caseload.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Accurately administer calls and identify and negotiate an agreed appointment with patients
Receive telephone calls in a timely and courteous manner.
Determine patient’s individual requirements in terms of special needs and transport requirements.
Register referrals and associated information on to the relevant information systems
Working for our organisation
East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- GCSEs in Maths and English
- Basic keyboard skills, RSA 1 or equivalent
Desirable criteria
- NVQ 2 or above
Previous Experience
Essential criteria
- Previous experience of working within a team
- Experience of general office administration
Desirable criteria
- Previous experience of working within a clinical environment
- Previous experience of working within an office environment
Skills
Essential criteria
- Excellent team working skills
- Good organisational skills
- Good verbal communication skills required to answer queries from members of staff either face to face or on the telephone
- Ability to work safely under pressure and under own initiative
- Ability to follow written protocols
- Ability to maintain patient confidentiality
Desirable criteria
- Ability to take minutes for small team meetings
- Ability to work independently with direction
- Flexible approach
Knowledge
Essential criteria
- Basic level Word and Excel
Desirable criteria
- Some knowledge of managing an outpatient clinic
- Experience of Microsoft ACCESS database
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Jones
- Job title
- Lead Nurse, Anticoagulation
- Email address
- [email protected]
- Telephone number
- 01438 285335
- Additional information
or Jane Bushby/Kerrie Patel CNS at the same number
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