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Crynodeb o'r swydd

Prif leoliad
Audiology
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Rhan-amser - 30 awr yr wythnos
Cyfeirnod y swydd
361-6364854-B
Cyflogwr
East and North Hertfordshire NHS Trust
Math o gyflogwr
NHS
Gwefan
Lister Hospital
Tref
Stevenage
Cyflog
£22,816 - £24,336 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
30/07/2024 23:59
Dyddiad y cyfweliad
12/08/2024

Teitl cyflogwr

East and North Hertfordshire NHS Trust logo

Audiology Administrator

NHS AfC: Band 3

Here at  East and North Hertfordshire NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

 

Trosolwg o'r swydd

We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As an Assistant Administrator you will work under direct or indirect supervision providing administration support to the service.

Often working independently, you will work with the administration team to help book appointments, check patients in and take telephone calls.

You may have to contact other departments in the Hospital including the Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language team and other Audiology departments.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond! 

Prif ddyletswyddau'r swydd

Dealing with incoming referrals, ensuring information is added appropriately to the relevant system

Booking appointments into clinics as directed by the clinician.

Sending relevant communications to patients about their appointment (letter, text system)

Checking patients in for the appointment and providing any relevant information prior to or after their appointment

Booking any follow up appointments as required

Managing enquiries received via email and ensuring each is dealt with appropriately.

Gweithio i'n sefydliad

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

 We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.  We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision.  If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees.  Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Manyleb y person

Qualifications / Training

Meini prawf hanfodol
  • Educated to GCSE

Previous Experience

Meini prawf hanfodol
  • Experience of working in a health care environment.
  • Previous IT skills, including use of Mircosoft Office
  • Experience working with various stakeholders
  • Experience of dealing with patients
  • Proficient in email use
  • Experience using a patient or client management system
Meini prawf dymunol
  • Experience using Lorenzo.

Skills/Knowledge

Meini prawf hanfodol
  • Able to demonstrate good communication skills, verbal & written
  • Able to work in a busy & pressurized environment
  • Able to manage own workload without supervision
  • Able to multi-task
Meini prawf dymunol
  • Some understanding of medical terminology

Other Requirements

Meini prawf hanfodol
  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyDisability confident employerStep into healthHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Anne Garcia
Teitl y swydd
Service Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01438 285678
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg