Job summary
- Main area
- Ophthalmology
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6484150
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 06/08/2024 23:59
- Interview date
- 13/08/2024
Employer heading
Failsafe Officer - Ophthalmology
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Failsafe Officer - Ophthalmology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is a busy and dynamic role, which involves liaising with all staff in the Ophthalmology department and the wider Trust. Being at the centre of patient focused administration activity. Working collaboratively and cooperatively with others to meet the needs of service users to ensure a high standard of service delivery is reached.
Ophthalmology is a busy and innovative department. We manage all our own inpatient and outpatient bookings. The successful applicant will be a line manager for 3 members of the team. You need to be able to communicate with members of the department including Consultants, nurses, AHPs, technicians and admin staff with confidence. Putting patients first is at the heart of our work.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To lead and monitor all Failsafe procedures under the direction of the Service Co-ordinator within the Ophthalmology team.
You will be required to work independently using your own initiative and must apply a high degree of confidentiality to the work.
You will also be responsible for timetabling clinics at all sites to ensure compliance with demand and capacity.
You will also have key responsibility to monitor and track patient pathways, taking action as necessary and escalating when appropriate.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
- Ability and willingness to undertake all training required to carry out the requirements of the role
- NVQ level 3 or equivalent level of knowledge and experience
Desirable criteria
- GCSE or equivalent which demonstrate competency in literacy and numeracy
- Qualification or evidence of training in Excel, databases, Word etc
Experience
Essential criteria
- Evidence of being able to work on own initiative without supervision
- Previous experience of working in a customer/patient focussed environment, ideally within the NHS in a similar setting
Desirable criteria
- Demonstrates experience of teamworking and ability to work in a team
- Previous experience of managing or supervising a team including development, appraisals, sickness, performance etc
- Experience of contributing to policy development and Standard Operating Procedures
Skills
Essential criteria
- Excellent communication and presentation skills including interpersonal skills
- Ability to work in a busy pressurised environment without supervision
- Excellent organisational skills and the ability to prioritise and use own initative
- Evidence of excellent teamwork
- Advanced IT skills in Microsoft Office, including Word, Excel, Powerpoint and Email
- The ability to run reports as required and interpret/analyse data
- Able to manage own time efficiently
- Demonstrates flexibility and adaptability
Desirable criteria
- Evidence of ability to manage stressful situations including distressed patients and relatives
Knowledge
Essential criteria
- Understand and practices the principles of confidentiality at all times
- Demonstrates a current knowledge of current issues related to the NHS
Desirable criteria
- Knowledge of relevant medical terminology relating to Ophthalmology
- Understand of Failsafe and how this relates to patient care
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amy Valchera
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01438 288253
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