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Crynodeb o'r swydd

Prif leoliad
Ophthalmology
Gradd
NHS AFC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
361-6484305
Cyflogwr
East and North Hertfordshire NHS Trust
Math o gyflogwr
NHS
Gwefan
Lister Hospital
Tref
Stevenage
Cyflog
£22,816 - £24,336 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
07/08/2024 23:59
Dyddiad y cyfweliad
14/08/2024

Teitl cyflogwr

East and North Hertfordshire NHS Trust logo

Patient Services Administrator -Treatment Centre

NHS AFC: Band 3

Here at  East and North Hertfordshire NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

 

Trosolwg o'r swydd

We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.

You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City and Hertford County Hospital.

This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and working on one Saturday a month.

The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.

You will need to be confident dealing with members of the public in both face to face and telephone situations.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond! 

Prif ddyletswyddau'r swydd

This involves booking clinics, answering the phone, providing reception cover for clinics.

Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.

Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

Gweithio i'n sefydliad

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

 We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.  We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision.  If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees.  Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. 

Manyleb y person

Qualifications and Training

Meini prawf hanfodol
  • NVQ level 3 or equivalent
  • Literate and numerate
Meini prawf dymunol
  • ECDL

Previous Experience

Meini prawf hanfodol
  • Keep accurate and complete records consistent with legislation, policy and procedures
Meini prawf dymunol
  • Experience of NHS patient records processes
  • Understanding of NHS/ procedures

Skills

Meini prawf hanfodol
  • Good keyboard skills
  • Excellent IT skills

Knowledge

Meini prawf dymunol
  • Knowledge of NHS PAS systems

Other Requirements

Meini prawf hanfodol
  • The ability to work unsupervised with managerial support
  • Flexible

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyDisability confident employerStep into healthHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Amy Valchera
Teitl y swydd
Ophthalmology Service Coordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
01438288253
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg