Job summary
- Main area
- Planned Care Division
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Plus on-call commitment)
- Job ref
- 361-6391020
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £50,952 - £57,349 Per annum
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
- Interview date
- 23/07/2024
Employer heading
Service Manager-Planned Care Division
NHS AfC: Band 8a
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.
The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.
The post holder will be committed to developing others whilst focusing on their own personal development.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.
You will deputise for the Head of Operations as required.
The role requires an individual with a relevant professional qualification and experience in the management of people and services.
You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.
You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.
You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
- University Degree of Equivalent experience
- Management qualification or equivalent experience
Desirable criteria
- Evidence of continuing development
Experience
Essential criteria
- Staff management, including sickness absence, appraisals and performance
- Team working
- Project work
Desirable criteria
- NHS experience
- Financial and activity management
- Close working with senior managers and/or clinicians
Skills
Essential criteria
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Practical and creative approach to problem solving
- Ability to resolve conflicts
- Ability to work on own initiative and as part of a team
- Ability to meet deadlines and manage varied workload
- Understand and practice confidentiality, tact and diplomacy
- Ability to communicate with and get on with a wide range of people from all disciplines
Knowledge
Essential criteria
- IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management
Desirable criteria
- Current NHS issues
- Budget setting
- PAS or similar patient access system
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Justin Brown
- Job title
- Head Of Operations - Surgery
- Email address
- [email protected]
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