Job summary
- Main area
- Quality and Safety
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 361-6434589
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
- Interview date
- 13/08/2024
Employer heading
Team Administrator-Quality Governance
NHS AfC: Band 5
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Team Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for a full-time team administrator to join our Quality Governance team and support our Patient Safety team. We are looking for someone who is passionate about quality and safety, with extremely good attention to detail, excellent communication skills and NHS patient safety experience. Having transitioned to the Patient Safety Incident Response Framework and moving to now develop and embed our new ways of working, this is a great time to join us.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As the Team Administrator-Quality Governance you will provide confidential and comprehensive support to the patient safety team and Head of Safety, Learning & Legal Services in alignment with the ENHT Patient Safety Incident Response Plan and Policy. This will incorporate secretarial, administrative, and clerical support to the team with various quality, patient safety and quality governance groups and meetings.
To support the Trust wide Quality and Safety agenda by coordinating meetings, maintaining effective systems for oversight of meeting action logs, preparing papers, organising events, and maintaining efficient electronic systems.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
The full details of the main responsibilities of this role are detailed in the attached job description and person specification document.
Person specification
Previous Experience
Essential criteria
- Experience of building & maintaining effective professional relationships with a range of staff
- Knowledge and experience of using Microsoft office applications including spreadsheets and email
- Experience of noting meetings, preparing agendas and action logs
- Proven ability to work without direct supervision
- Proven ability to work under pressure and prioritise workload to meet deadlines
- Experience of working in NHS (and or healthcare setting)
- Experience of working in Patient Safety /quality governance
Desirable criteria
- Experience of using patient information systems and bespoke incident /quality management systems /databases
Skills
Essential criteria
- Analytical and critical thinking
- Effective organisational skills
- Ability to assimilate information quickly
- Flexible and adaptable
- Good written and verbal communication
- Fine attention to detail, ensuring accuracy in information provided
- Advanced word processing skills and computer literate to high standard
- Able to communicate and work effectively and co-operatively with a wide range of people of different backgrounds and viewpoints
Qualifications
Essential criteria
- Educated to degree Level or equivalent or with equivalent relevant experience
- Completed level 1 (essentials of patient safety) and level 2 (access to practice) of the patient safety syllabus.
Desirable criteria
- Secretarial / Administrative qualifications or equivalent relevant experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucinda Berry
- Job title
- Head of Safety, Learning and Legal Services
- Email address
- [email protected]
- Telephone number
- 01438286839
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