Job summary
- Main area
- Radiology
- Grade
- NHS AFC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6774718
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
- Interview date
- 17/12/2024
Employer heading
Clerical Radiology Department Assistant
NHS AFC: Band 2
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is a demanding but interesting role in a busy, friendly and hard working department. You will be expected to be experienced in dealing with the public and have accurate keyboard and data input skills. Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Providing a welcoming, caring and efficient service.
Greeting patients, checking ID, demographics and accuracy of hospital records.
Booking on computer arrival of patients with appointments and walk-in patients – patients may have electronic or paper requests – in accordance with procedures for location.
To communicate effectively and politely with patients, their families/ carers, hospital staff and outside agencies, in a professional and caring manner.
To provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
- English & Maths GCSE
- NVQ level 2 or equivalent or equivalent experience
- Willingness to undertake in house training appropriate to job role
Previous experience
Essential criteria
- Office work
- Customer service
- Team work
- Accurate keyboard skills
Desirable criteria
- Admin work in hospital or other healthcare setting
Skills
Essential criteria
- Excellent customer skills
- Excellent communication
- Working under pressure
- Multi-tasking
Desirable criteria
- Face to face experience dealing with the public
Knowledge
Essential criteria
- Dealing with people
- Principles of record keeping
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Donna Piper
- Job title
- Radiology Support Services Manager
- Email address
- [email protected]
- Telephone number
- 01438284540
- Additional information
Donna Piper Radiology Support Services Manager on 01438 314333 ext 4540
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