Job summary
Employer heading
Personal Assistant-Sleep and Respiratory
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an experienced Personal Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be working with all members of the Respiratory and sleep team which includes the Lead Nurses & Physiologist, Admin Team, Respiratory physiologists, Sleep/CPAP staff as well as the respiratory consultants ensuring smooth running of the department.
This post requires effective communication and a level of confidence in dealing with the public. You will be supported by the staff in the unit with on-the-job training.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The Personal Assistant will be the first point of reference for the lead nurse and the sleep and lung function teams.
To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Lead Nurse for Respiratory & Sleep and effective support to the sleep and lung function teams including co-ordination of outpatient’s appointments, waiting lists and the patient helpline.
The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- Experience of working within outpatient or in an appropriate administrative role
- Handling telephone enquires with confidence
- Dealing with patients & relatives
- Experience of Lorenzo
- Experience in audit
Desirable criteria
- NHS experience
- Secretarial experience
- Experience with Respiratory
Skills
Essential criteria
- Organisational skills
- Good keyboard skills
- Customer relation skills
- Excellent communication skills
- Ability to work under pressure and adapt to change
Knowledge
Essential criteria
- Knowledge of MS Access and Excel spread sheets
- Knowledge of Lorenzo
Desirable criteria
- Knowledge and skills for dealing with patients who are verbally or physically aggressive
- Knowledge of medical terminology
- Knowledge of Local and National target( RTT 18 weeks and 6 weeks for diagnostics)
Qualifications
Essential criteria
- Educated to minimum GSCE level or equivalent
- Experience of word processing
- Experience of using databases
Desirable criteria
- RSA II or equivalent
- Minute taking experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Wotton
- Job title
- Lead Nurse Respiratory & Sleep
- Email address
- [email protected]
- Telephone number
- 07771 872 953
- Additional information
Ana Gaspar - Lead Respiratory & Sleep Physiologist
01438 284898
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