Job summary
- Main area
- Surgery
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (The post will require cross-site working from Lister to QEII & HCH on a rotational basis to cover the service Monday to Friday 0800-1800, and we will be providing a Saturday service at the Lister 0800-1300hrs shortly.)
- Job ref
- 361-6361564
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
- Interview date
- 01/08/2024
Employer heading
Administrator - Pre-operative Assessment Service
NHS AfC: Band 2
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Pre-operative assessment service is delighted to be able to recruit an Administrator to our team.
You will be a team player, friendly, approachable and able to interface with the public and all members of the multidisciplinary team.
You will be responsible for supporting the administrative aspects of the patients’ attendances ahead of their elective surgery/procedure, both in a face-to-face capacity as well as over the telephone.
In return, you can expect to join a highly motivated, and experienced team, who will be actively supporting you with your development and transition to the service.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As an Administrator you will be booking preoperative assessment appointments and associated clinic appointments.
Accurately recording clinic appointment outcomes on an electronic patient administration system (Lorenzo)
The reception of patients and their relatives, co- coordinating their attendance to the service.
To provide a point of reference for the service by dealing with queries from staff and patients.
To ensure all patient health records are available prior to an appointment date and adequately prepared.
Maintain close liaison with administration staff within the waiting list, admissions, and health records departments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/ training
Essential criteria
- Basic general education
- Computer / IT literate
- Willingness to undertake on the job training appropriate to the role
Desirable criteria
- Recognised secretarial qualification or equivalent
- PAS trained
Previous experience
Essential criteria
- Previous clerical / receptionist experience
- Adaptability to work in a busy administrative environment
Desirable criteria
- Currently working in an acute surgical ward or health care environment
Skills
Essential criteria
- Evidence of good and accurate verbal and written communication skills
- Ability to engage and promote good working relationships at all levels
- Ability to deal with sensitive issues
- Computer literacy
- Ability to work within a team and alone
- Ability to exercise discretion
- Ability to organise and prioritise workload
- Ability to work under pressure and meet deadlines
Knowledge
Essential criteria
- Awareness of strategies for maintaining a safe environment for patients, staff and visitors
- Knowledge of working in a healthcare environment
- Ability to work well under pressure.
- Ability to work well within a Multidisciplinary team.
- Demonstrates ability to work in a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Clare Lummis
- Job title
- Nurse Team Manager
- Email address
- [email protected]
- Telephone number
- 07554436742
- Additional information
For further information please contact Clare Lummis POA NTM ([email protected]) or via the POA mobile on 07554436742.
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